Description
$20.50 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.
Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.
Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.
Job Summary:
As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.
Responsibilities:
Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
Promote Midco's services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
Maintain a clean environment by clearing all debris and materials upon completion of service request.
Perform on-call duties as required.
Demonstrate knowledge of Midco's safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are ...For full information see follow application link.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.