Service Manager

Sunbelt Rentals | Kelowna, Canada

Posted Date 8/03/2023

Job Description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Are you seeking an entrepreneurial, empowering workplace that allows you to:

  • Develop a career track
  • Leverage your current skills while developing new skills
  • Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Services Manager to support our locations in Kelowna, Kamloops and Penticton. The Service Manager is responsible for the overall operation of the service operations with the area.


  • Manage the development and implementation of Service Operational procedures, policies, programs, systems and training.
  • Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.
  • Ensure customer service levels are held to district standards
  • Recruit, hire, train, manage and develop service technicians
  • Work with PC locations to achieve desired financial results for location including profit and loss
  • Overseeing the design and delivery of service call center training programs
  • Monitoring calls for service quality assurance,
  • Handling escalated concerns that fall outside the service technicians


  • Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.


  • Work closely with performance standard audits to assist in identifying PC's weaknesses and address the service related issues
  • Manage human resource administration (payroll/scheduling/paperwork, etc.)
  • Manage and direct all aspects of incoming service and preventative maintenance of equipment


  • 3 Years in the rental equipment or construction industries.
  • 1 Year of Equipment Shop Operations Management
  • Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.)
  • Good analytical ability to gather and interpret technical information and to develop, recommends, and implements solutions.
  • Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast-paced environment.
  • Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. WEST20

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Job Information

  • Job ID: 70233592
  • Workplace Type: On-Site
  • Location:
    Kelowna, Canada
  • Company Name For Job: Sunbelt Rentals
  • Position Title: Service Manager
  • Job Function: Executive/Management
  • Job Type: Full-Time
Full time

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